Service Manager

Acura Plus • Blainville, Quebec

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Job listing

Service Manager

Salary

up to $140,000

Job status
Permanent
Location
Acura Plus
Blainville, QC
Workplace
On site

Job Description

Service Director — Acura Plus, Blainville

Acura Plus, a recognized and established dealership for 32 years, is seeking a Service Director to lead our service department. The ideal candidate is an experienced professional in customer service and the automotive industry, focused on operational excellence and customer loyalty. We offer a stable environment with a comprehensive social program including a group RRSP and a Monday to Friday schedule.

Key Responsibilities

  • Supervise technical advisors and manage the after-sales service
  • Prepare and manage the annual operational budget for the department
  • Control and optimize the follow-up of parts orders to ensure their availability
  • Recruit, train, motivate, and support the human resources in the department while ensuring performance
  • Ensure health and safety in the workplace
  • Develop and maintain customer relationships, foster loyalty, and gather customer recommendations
  • Demonstrate leadership, team spirit, excellent communication, and integrity
  • Promote harmony and collaboration between the service department and other dealership departments

Candidate Profile

  • Professional appearance and customer-oriented mindset
  • Experience with Serti software
  • Bilingualism essential (French/English)
  • Minimum of 1 year experience in a similar role (Service Director or equivalent)

Main Duties

  • Hiring and managing service staff
  • Implementing and monitoring operational strategies
  • Supervision and management of the department

Experience and Tools

  • At least 1 year of experience as a Service Director
  • Knowledge of SDS software

Conditions and Benefits

  • Monday to Friday schedule
  • Comprehensive social program including a group RRSP
  • Work environment focused on safety and professional development
  • Stimulating context within a reputable dealership

Location

  • Blainville, Quebec

If this profile matches your background, you will contribute to maintaining and developing service excellence at Acura Plus.

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