Service Manager

Service Director — Acura Plus, Blainville

Acura Plus, a recognized and established dealership for 32 years, is seeking a Service Director to lead our service department. The ideal candidate is an experienced professional in customer service and the automotive industry, focused on operational excellence and customer loyalty. We offer a stable environment with a comprehensive social program including a group RRSP and a Monday to Friday schedule.

Key Responsibilities

• Supervise technical advisors and manage the after-sales service
• Prepare and manage the annual operational budget for the department
• Control and optimize the follow-up of parts orders to ensure their availability
• Recruit, train, motivate, and support the human resources in the department while ensuring performance
• Ensure health and safety in the workplace
• Develop and maintain customer relationships, foster loyalty, and gather customer recommendations
• Demonstrate leadership, team spirit, excellent communication, and integrity
• Promote harmony and collaboration between the service department and other dealership departments

Candidate Profile

• Professional appearance and customer-oriented mindset
• Experience with Serti software
• Bilingualism essential (French/English)
• Minimum of 1 year experience in a similar role (Service Director or equivalent)

Main Duties

• Hiring and managing service staff
• Implementing and monitoring operational strategies
• Supervision and management of the department

Experience and Tools

• At least 1 year of experience as a Service Director
• Knowledge of SDS software

Conditions and Benefits

• Monday to Friday schedule
• Comprehensive social program including a group RRSP
• Work environment focused on safety and professional development
• Stimulating context within a reputable dealership

Location

• Blainville, Quebec

If this profile matches your background, you will contribute to maintaining and developing service excellence at Acura Plus.