Service Advisor

Automotive Technical Advisor – Montreal (Confidential position)

Job description We are recruiting for a major player in the automotive industry, based in Montreal, an experienced Technical Advisor. As part of a confidential mandate, you will leverage your technical expertise and service orientation to support sales teams and after-sales service, as well as our clients and partners, in offering effective solutions that meet sector standards.

Responsibilities

• Provide top-tier technical support to customers, sales teams, and after-sales service.
• Diagnose and analyze vehicle issues and their mechanical, electronic, and electrical systems; interpret fault codes and perform functional tests using OEM and generic diagnostic tools.
• Suggest suitable technical solutions considering performance, safety, and compliance requirements.
• Train and assist internal teams on emerging technologies and products.
• Collaborate with parts, warranty, and service departments to expedite problem resolution.
• Participate in technological monitoring and report field feedback for product and process improvement.
• Write and update technical documents and guides intended for the distribution network and customers.

Requirements

• Minimum of 2 years experience in a technical consulting or support role in the automotive industry.
• Relevant technical diploma (electromechanics, automotive maintenance, mechanical/electrical) or equivalent university degree; equivalent experience accepted.
• Strong knowledge of automotive systems (mechanical, electronic, electrical), understanding of network architectures (CAN, OBD diagnostics), and familiarity with diagnostic tools.
• Excellent communication and customer service skills; ability to simplify technical concepts for diverse audiences.
• Proficiency in French; English is a plus.
• Analytical mindset, rigor, autonomy, and ability to handle multiple files simultaneously in a dynamic environment.
• Availability for occasional travel to clients or partners as needed.

Benefits and Conditions

• Competitive salary and comprehensive benefits package (group insurance, retirement plan, paid leave).
• Continuing education program and opportunities for technical and professional development.
• Collaborative work environment focused on innovation and sector technologies (electrification, connectivity, advanced assistance systems).
• Challenging projects and close collaboration with product and after-sales teams.
• Job based in Montreal, within a dynamic automotive sector network.

Confidentiality and Recruitment

• Confidential recruitment process; only selected candidates will be contacted.