Automotive Technical Advisor — Longueuil (confidential recruitment)

Job Description We are seeking an Automotive Technical Advisor to support customers and technical teams in understanding and resolving vehicle-related issues and after-sales service solutions. The position acts as a central point between customer service, technicians, and manufacturing partners, with a strong consultative and preventative dimension.

Key Responsibilities

• Welcome and guide customers in analyzing their technical issues and service needs.
• Diagnose potential causes of breakdowns using error codes, diagrams, manufacturer documentation, and technicians’ feedback.
• Advise on maintenance solutions, appropriate parts and equipment, while respecting warranty policies and internal procedures.
• Prepare and communicate clear technical recommendations, quotes, and intervention plans in collaboration with technicians and suppliers.
• Coordinate interventions with the service teams and ensure case follow-up with stakeholders.
• Document interactions and diagnostics in management systems (CRM and technical databases) and ensure traceability of information.
• Participate in training and knowledge transfer on product updates, procedures, and diagnostic tools.
• Keep up-to-date with safety standards, manufacturer procedures, and warranty policies.
• Propose process improvements and relay customer feedback to optimize offerings and services.

Profile and Qualifications

• No experience required; ideal for a beginner eager to advance in the automotive field.
• Relevant diploma (DEC in Automotive Techniques, DEP in Automotive Mechanics, or equivalent) or equivalent technical training; practical experience is appreciated.
• General knowledge of automotive mechanical and electrical systems; ability to read diagrams and interpret fault codes.
• Excellent communication skills, active listening, and customer service orientation; ability to simplify technical concepts.
• Team spirit, organizational skills, and the ability to coordinate with technicians and suppliers.
• Proficiency in French; functional English desired; bilingualism is an asset.
• Proficiency with common computer tools (Microsoft Office suite), CRM, and parts management software; ability to learn manufacturer databases quickly.
• Valid driver’s license; availability for flexible hours and adaptability to a dynamic environment.
• Solution-oriented attitude, technical curiosity, and ability to work independently while respecting processes.

What We Offer

• Integration into a dynamic and professional team in the automotive sector, with diverse technical challenges.
• Training and mentoring program on product ranges, diagnostic tools, and internal procedures.
• Opportunities for advancement into technical or sales roles based on performance and needs.
• Competitive compensation and social benefits; supportive environment for professional development and work-life balance.
• Work environment focused on confidentiality, adherence to procedures, and high-quality customer service.

Selection Process

This position is subject to confidential recruitment. Only shortlisted candidates will be contacted for further steps.

Daily Tasks (excerpts)

• Work follow-up
• Opening and closing work orders
• Scheduling appointments
• Estimating repair costs
• Handling calls and customer inquiries
• Customer service and follow-up
• Selling products and services

Working Conditions

• Health and paramedical insurance, disability coverage, medication insurance
• Life insurance
• Cafeteria
• Continuing education
• Employee discounts
• Competitive salary
• Free parking
• Proximity to public transportation

This position is part of similar opportunities available in the Longueuil region. If you match this profile and are looking to grow in a stimulating technical environment, consider this opportunity.