Warranty Administrator

Administrator of Warranty - Independent Contract (Automobile)

MASJ Services, in full expansion, is looking for 1 to 2 independent professionals to support its growth in the automotive sector. You will be responsible for managing warranty files and optimizing processes.

Responsibilities

• Manage warranty files and customer claims, verify eligibility, and apply exclusions.
• Monitor deadlines and ensure quick and accurate processing of warranties.
• Collaborate with after-sales service teams, quality teams, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest improvements.
• Communicate professionally with clients and partners.

Profile sought

• Good knowledge of the automotive sector and warranties.
• Strong IT skills (Microsoft Office, warranty management systems, CRM/ERP) and the ability to quickly learn new tools.
• Minimum of 2 years of experience in roles related to warranty or technical support (e.g., claims processor, technical advisor, technical support specialist).
• Availability of 20 to 40 hours per week; autonomous and capable of working remotely.
• An advantage: experience as a technical advisor.

Conditions and benefits

• Independent contract (contractual).
• Flexible and dynamic environment within a growing team.
• Possibility of remote work with autonomy and responsibility.
• Opportunity to contribute to continuous process improvement and customer satisfaction.