Warranty Administrator

Administrator of Warranty – Independent Contractor (Automotive Sector)

MASJ Services is looking for 1 to 2 independent professionals to support its growth in the automotive sector. The Warranty Administrator role aims to efficiently manage warranty files while contributing to process improvements.

Responsibilities

• Manage warranty files and customer claims: verify eligibility and apply exclusions.
• Track deadlines and ensure quick and accurate warranty processing.
• Collaborate with after-sales service, quality teams, and suppliers to resolve warranty disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and propose areas for improvement.
• Communicate professionally with clients and partners.

Candidate Profile and Key Skills

• Knowledge of the automotive sector.
• Strong computer skills (Microsoft Office suite, warranty management systems, CRM/ERP) and quick learner of new tools.
• Autonomy and ability to work remotely.
• Availability from 20 to 40 hours per week.
• Minimum of 2 years experience in managing warranties or claims; experience as a technical advisor is an asset.
• Excellent interpersonal skills and customer service orientation.

Conditions

• Independent contract (contractor).
• Flexible and dynamic work environment within a growing team.
• Possibility of teleworking, with hours adapted to a weekly workload of 20 to 40 hours.

Advantages

• Opportunity to directly contribute to process improvement and service quality in a growing sector.
• Collaboration with cross-functional teams (after-sales, quality, and suppliers).
• Mobility and professional development within a flexible and modern framework.

Note: This position is designed for professionals seeking independent contractual collaboration and wishing to advance in a dynamic automotive environment.