Warranty Administrator

Warranty Administrator - Independent Contract (20 to 40 hours/week, remote work)

MASJ Services is expanding rapidly and is looking for 1 to 2 independent Warranty Administrators to support our development in the automotive sector. You will manage warranty files and contribute to process improvements, working collaboratively with internal teams and our partners.

Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, monitor deadlines, and ensure quick and accurate processing.
• Collaborate with after-sales, quality, and suppliers to resolve warranty disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest areas for improvement.
• Communicate professionally with clients and partners.

Desired Profile

• Minimum experience: 2 years in claims management, technical support, or a similar role in the automotive sector.
• Good knowledge of the automotive industry.
• Strong computer skills (Microsoft Office, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week.
• Ability to work independently remotely.
• Excellent organizational and communication skills.
• Advantage: experience as a technical advisor.

Conditions

• Independent contract (project-based).
• Flexible and dynamic work environment within a growing team.
• Remote work possible, with on-site arrangements if necessary.

Benefits

• Opportunities for professional development in a growing industry.
• Agile and collaborative work environment.
• Compensation suited to contractor status and experience.

If this position matches your profile, you have the qualities and are looking for a flexible role within an expanding company, this opportunity could be for you.