Warranty Administrator – Independent Contractor

MASJ Services, rapidly expanding in the automotive sector, is looking for 1 to 2 independent warranty administrators to oversee warranty files and contribute to the continuous improvement of processes.

About the position

You will be responsible for managing warranty files and customer claims, ensuring eligibility and compliance with exclusions. You will collaborate with after-sales, quality teams, and suppliers, and ensure the recording and updating of information in our systems (CRM/ERP and internal databases). You will produce reports on warranty trends and suggest operational improvements.

Responsibilities

• Manage warranty files and customer claims (eligibility, exclusions).
• Monitor deadlines and ensure prompt and accurate processing.
• Collaborate with after-sales, quality, and supplier teams to resolve warranty disputes.
• Record and update data in management systems (CRM/ERP and internal databases).
• Produce reports on warranty trends and propose areas for improvement.
• Communicate professionally with clients and partners.

Profile

• Minimum of 2 years’ experience in claims/warranty management; knowledge of the automotive sector strongly preferred.
• Good computer skills (Office suite, warranty management systems, CRM/ERP) and quick ability to learn new tools.
• Part-time to full-time availability: 20 to 40 hours/week.
• Ability to work independently and remotely.
• An asset: experience as a technical advisor or in a similar role.

Conditions and benefits

• Independent contract (subcontracting).
• Flexible and dynamic work environment within a growing team.
• Possibility of telecommuting.

MASJ Services offers a rewarding professional experience in a transforming sector with high potential. If you meet the profile and wish to take on this challenge, this position could be an excellent career opportunity.