Warranty Administrator / Independent Contractor (Automotive Sector)

Context MASJ Services is experiencing rapid growth and is looking for 1 to 2 independent contractors to support our development in the automotive sector. The Warranty Administrator position aims to manage warranty files and improve internal processes.

Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, and determine appropriate actions.
• Track deadlines and ensure quick and accurate processing of warranties.
• Collaborate with after-sales service teams, quality teams, and suppliers to resolve warranty disputes.
• Record and update information in management systems (CRM/ERP) and internal databases.
• Prepare reports on warranty trends and suggest process improvements.
• Communicate professionally with customers and partners.

Profile

• Good knowledge of the automotive sector.
• Strong computer skills (Microsoft Office suite, warranty management systems, CRM/ERP; ability to quickly learn new tools).
• Availability of 20 to 40 hours per week; autonomous and capable of remote work.
• A minimum of 2 years experience in a similar role.
• Experience as a technical advisor is an asset; any experience in this field is welcome.

Contractual Conditions

• Status: independent contractor.
• Flexible and dynamic work environment within a growing team.
• Remote work possible: autonomy and organization required.

Benefits

• Stimulating and results-oriented work environment.
• Opportunities for professional development in a rapidly growing sector.
• Competitive salary and flexible working hours.