Independent Warranty Administrator – Contractual Contractor (1–2 positions)

MASJ Services is experiencing rapid growth and is seeking 1 to 2 independent warranty administrators to support its development in the automotive sector. The role aims to efficiently manage warranty cases and contribute to process improvements.

Responsibilities

• Manage warranty cases and customer claims: verify eligibility and apply exclusions.
• Monitor deadlines and ensure prompt and accurate processing of warranties.
• Collaborate with after-sales, quality teams, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest improvements.
• Communicate professionally with clients and partners.

Desired Profile

• Good knowledge of the automotive sector.
• Strong computer skills (Microsoft Office suite, warranty management systems, CRM/ERP) and ability to quickly learn new tools.
• Availability of 20 to 40 hours per week; autonomy and remote work possible.
• Minimum experience: 2 years in claims management and/or technical consulting; experience as a technical advisor is a plus.
• Ability to work independently in a dynamic and growing environment.

Conditions

• Independent contractual agreement.
• Flexible and dynamic work environment within a growing team.
• Remote work possible depending on work organization.

Why Join Us

• Integration into a growing company with advancement prospects.
• Results-oriented mission and continuous process improvement.
• Interaction with multidisciplinary teams and external partners in the automotive sector.