Warranty Administrator

Administrator of Warranty – Independent Contractor (Remote Work)

MASJ Services, rapidly expanding in the automotive sector, is seeking 1 to 2 independent professionals to support our growth. The role of Warranty Administrator involves handling warranty cases and contributing to process optimization.

Responsibilities

• Manage warranty files and customer claims: verify eligibility and apply exclusions.
• Track deadlines and ensure prompt and accurate warranty processing.
• Collaborate with After-Sales, Quality teams, and suppliers to resolve disputes.
• Record and update information in systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and propose areas for improvement.
• Communicate professionally with clients and partners.

Profile

• Minimum 2 years of experience in warranty management, claims, or after-sales service; experience as a technical advisor is a plus.
• Good knowledge of the automotive sector.
• Proficiency in computer tools (Office Suite, warranty management systems, CRM/ERP) and quick learner of new tools.
• Excellent organizational and interpersonal skills; strong customer service orientation.
• Ability to work independently remotely.
• Availability of 20 to 40 hours per week.

Conditions and Framework

• Independent (contractual) contract.
• Flexible and dynamic work environment within a growing team.
• Remote work with remote coordination.

Advantages

• Flexible work and possibility of remote work.
• Dynamic environment and dedicated teams, with opportunities for advancement.
• Continuing education and professional development in a thriving sector.