Service Manager – After-Sales (Luxury Automotive)

We are looking for a dynamic, customer-oriented Service Manager to oversee the after-sales department of a specialized luxury vehicle dealership. You will combine leadership, excellent service, and a keen operational sense to deliver an exceptional customer experience and optimize departmental performance.

Key Responsibilities

• Oversee and coordinate all after-sales activities, ensuring high customer satisfaction.
• Implement processes and practices aimed at improving operational efficiency and departmental productivity.
• Train, coach, and supervise the team (technicians and advisors) in a positive, collaborative work environment.
• Evaluate employee performance and propose professional development plans.
• Analyze performance indicators (KPIs) to identify areas for improvement and formulate strategic recommendations.
• Ensure compliance with safety and quality standards specific to the automotive sector.

Profile Sought

• Minimum of one year management experience in the automotive sector.
• Ability to build strong relationships with clients and efficiently meet their needs.
• Excellent communication skills, both oral and written.
• Proven leadership and team management skills.
• Proficiency in workshop management systems and automotive service practices.

Benefits and Working Conditions

• Competitive salary and attractive benefits.
• Disability insurance, health insurance, vision insurance, and life insurance.
• Cafeteria and paid leave.
• Monday to Friday schedule; company closed on weekends.
• Free parking.
• Location: Terrebonne.

Environment and Culture

Joining our team means contributing to evolving the customer experience in the luxury automotive industry while developing your professional skills in a stimulating and collaborative environment.