Automotive Technical Advisor – Point S, Centre De L’auto S Legault (Sainte-Agathe-des-Monts)

Are you passionate about cars and customer relations? Join our motivated and dynamic team to support our clients throughout their maintenance and repairs.

Main Responsibilities

• Welcome customers and identify their needs for maintenance, repairs, and tires.
• Offer suitable solutions and prepare clear, transparent quotes.
• Explain services and timeframes, and ensure rigorous follow-up with the technical team.
• Schedule appointments, coordinate interventions, and ensure compliance with quality and safety standards.
• Guarantee a top-notch customer experience and achieve sales and satisfaction goals.
• Write and archive service documents (quotes, invoices, warranties).
• Collaborate with technicians and workshop managers to optimize workflows.
• Monitor quality control and contribute to smooth work progress.
• Manage sales of parts, accessories, tires, and other products and services.

Desired Profile

• Minimum of 3 years of experience in a similar role in the automotive sector.
• Excellent customer service and communication skills.
• Ability to read and explain simple technical information and make solutions understandable to clients.
• Organizational skills, teamwork spirit, and ability to prioritize.
• Proficiency in French; English is a plus.
• Knowledge of customer management and quote software (CRM and estimating software).
• Valid driver’s license.
• Availability and flexibility for variable schedules according to the center’s needs.
• Personal qualities: leadership, autonomy, and positive attitude.
• Knowledge of parts and basic parts management concepts.

Conditions and Benefits

• Stimulating work environment within a recognized automotive network.
• Ongoing training and opportunities for professional growth.
• Competitive social benefits, including insurance and perks program.
• Uniform provided and work boots.
• Paid training.
• Summer hours.
• Employee discounts.
• Workshop accessible outside of opening hours when necessary.

Additional Tools and Skills

• Experience with workshop management software such as Carrus or equivalent (desired).
• Knowledge of parts and mechanical components.

If you are looking for a dynamic position within a recognized auto center and match this profile, send your application ensuring your profile highlights your experience and ability to deliver excellent customer service.