Automotive Service Advisor – Toyota Saint-Eustache

About the company

Toyota Saint-Eustache sells new and used vehicles and provides parts and mechanical repair services. Our team consists of approximately 50 dedicated professionals, many of whom have been with us for over 30 years. We place respect, safety, and continuous improvement at the heart of our work culture.

Our culture and values

• Respect: a harmonious work environment and mutual respect among colleagues.
• Safety: a secure work environment, with structured approaches (meetings, procedures, etc.).
• Continuous improvement: Kaizen spirit, participative management focused on results and customer and employee satisfaction.

The position

As an Automotive Service Advisor within the service team, you ensure customer reception, identify maintenance and repair needs, plan interventions, and guarantee quality service.

Main responsibilities

• Greet customers professionally and gather the necessary information to identify their needs.
• Explain the work to be done, costs, and maintenance options.
• Advise customers on preventative maintenance in accordance with manufacturer specifications.
• Plan and coordinate work while maintaining a high level of customer satisfaction.
• Manage appointment requests and communications related to ongoing work (phone, email, messages).
• Prepare detailed and accurate quotes; establish timelines and communicate any changes to the customer.
• Verify warranty coverage and conditions before work begins.
• Record issues and repairs accurately on repair orders.
• Perform a test drive with the customer if necessary to confirm the problem.
• Track progress of work and inform the customer of any additional costs/delays.
• Obtain customer signatures and authorization; organize payment and any credit approvals.
• Ensure order and safety of the premises (vehicle parking, labeled keys stored properly).
• Participate in quality control to minimize returns to the workshop.
• Contribute to the inspection of the bodywork and prepare corresponding estimates.
• Maintain cleanliness and organization of the work area.
• Present oneself professionally and adhere to management instructions.

Desired profile

• Experience: minimum 3 years as an Automotive Service Advisor.
• Key skills: customer service orientation, analytical and diagnostic ability, excellent communication, organization, team spirit, integrity.
• Personal qualities: efficiency, rigor, proactivity, and attention to detail.

Conditions and benefits

• Safe work environment focused on continuous improvement.
• Stable team culture that values mutual respect and professional development.
• Opportunities for advancement and skill enrichment in the automotive field.

If this role suits you, join a dedicated team within a well-known dealership and grow in an environment that values technical expertise and customer service.