Automotive Technical Advisor

An established car dealership is seeking a technical advisor to join its after-sales service department. You will act as the intermediary between customers and the workshop, providing professional support, explaining work to be done, and maintaining close follow-up throughout the repair or maintenance process.

Responsibilities

• Greet customers and identify their maintenance or repair needs
• Open and accurately complete work orders
• Advise customers on recommended work and services
• Present cost estimates and obtain necessary approvals
• Facilitate communication between customers, technicians, and other department members
• Keep customers informed about the progress of repairs and any adjustments
• Explain completed repairs at the vehicle delivery
• Follow up to maintain a high level of customer satisfaction
• Contribute to the achievement of departmental goals with transparency and professionalism

Desired Profile

• Minimum 1 year of experience as a technical advisor or similar role
• Good knowledge of automotive after-sales service operations
• Excellent communication and customer service skills
• Ability to manage multiple files simultaneously and prioritize
• Strong organizational skills, autonomy, and attention to detail
• Team spirit and ability to explain technical concepts simply
• Knowledge of dealership management software is a plus

Skills and Tools

• Proficiency in software: SERTI (Administration), Activix (CRM), SDS
• Understanding of after-sales processes and customer experience

Working Conditions and Benefits

• Travel insurance
• Competitive working conditions and development opportunities
• Structured and professional environment focused on collaboration and service quality

Location

• Workplace located in the Repentigny (Québec) area — to be confirmed during the interview

Confidentiality

• All applications will be handled confidentially

Note: This offer focuses on information relevant to the position and avoids non-related mentions to the role or application process.