Technical Advisor – AutoMédic Sillery Auto Center (NAPA AUTOPRO Member)

Are you passionate about customer service, leadership, and workshop work? Join our team and help deliver an exceptional customer experience while supervising a team of technicians.

Job Description

The Technical Advisor acts as a link between the clients and the technical team. Under your supervision, you coordinate diagnostics and repair plans, prepare estimates, and follow up on interventions to ensure quality, timeliness, and customer satisfaction.

Main Responsibilities

• Welcome customers and understand their maintenance or repair needs
• Supervise the team of technicians and assign work efficiently
• Plan and coordinate interventions according to priorities, skills, and deadlines
• Support technicians in organizing work, diagnostics, and repair plans
• Present diagnostics and recommendations clearly and pedagogically
• Prepare and present detailed estimates and work plans
• Monitor repairs, ensure deadlines are met, and work quality is maintained
• Proactively follow up with clients and guarantee their satisfaction
• Document customer files and interventions performed
• Foster a positive, collaborative, and performance-driven work environment
• Participate in the continuous improvement of service processes and the training of new team members

Profile Sought

• DEP or equivalent diploma in auto mechanics (relevant experience may be considered)
• Minimum of 2 years of experience in technical advising or customer service in the automotive industry
• Experience in supervising or coordinating a team of technicians (a significant asset)
• Motivating leadership and excellent work organization
• Excellent communication skills, active listening, and customer service skills
• Ability to interpret technical diagnostics and explain them clearly
• Proficiency in workshop computer tools and knowledge of diagnostic systems (an asset)
• Fluent in French; English is a plus
• Team spirit, rigor, organizational skills, and ability to manage multiple files simultaneously

Working Conditions and Benefits

• Competitive salary
• Air-conditioned workshop and modern work environment
• Continuing education and professional development opportunities
• Dental insurance, medical and paramedical insurance, life insurance, and drug coverage
• Employee discounts and free parking
• Accessible public transportation and possibility to use the workshop outside of opening hours
• No layoffs during slow periods
• Paid training

Why Join Us

• Close-knit team focused on customer satisfaction
• Key role combining customer service, operations coordination, and technical supervision
• Stimulating work environment within a recognized network in the automotive industry
• Opportunities for growth and professional development through ongoing training and support from experienced professionals

If you are looking for an exceptional automotive experience and to supervise a high-performing team, join us at AutoMédic Sillery and be part of a culture based on transparency, honesty, and quality.