Service Advisor
Joliette Subaru • Notre-Dame-des-Prairies, Quebec
Service Advisor
up to $90,000
Job Description
Automotive Technical Advisor – Joliette Subaru
We are looking for a passionate and customer service-oriented Technical Advisor to join our dynamic team. You will play a key role in ensuring an impeccable customer experience while providing your technical expertise.
Main Responsibilities
- Welcome and advise clients on vehicle repairs and maintenance.
- Diagnose technical issues and propose appropriate solutions.
- Provide accurate cost and time estimates, and clearly explain the process.
- Collaborate with the team of technicians to ensure an efficient workflow.
- Track the progress of repairs and regularly inform the customer.
- Promote service programs and related products, contributing to sales growth.
- Manage work follow-up, opening/closing work orders, and scheduling appointments.
Skills and Experience Required
- Minimum of 2 years of experience in customer service and/or a technical role, ideally in the automotive sector.
- Excellent oral and written communication skills.
- Ability to work as part of a team and manage multiple tasks simultaneously.
- Strong knowledge of automotive systems and understanding of the products/services offered.
- Positive attitude, customer satisfaction-focused, with a strong sense of service.
Benefits and Working Conditions
- Competitive salary.
- Health, disability, and life insurance; drug insurance options.
- Sick leave and work-life balance policies.
- Continuing education and professional development opportunities.
- Employee discounts and other perks.
- On-site cafeteria and free parking; convenient access to public transportation.
- Local company with a strong team culture and friendly environment.
- Possibility of permanent employment after an internship period (depending on the context).
Why Join Joliette Subaru?
Join an established company rooted in the local community, valuing technical expertise and customer service. You will thrive in a stimulating and constantly evolving automotive sector within a committed and close-knit team.
If this position matches your profile, you share a passion for automobiles and customer service, and you wish to grow within a respected professional environment, we would be delighted to learn more about your background.
Why work with us
An important employer.
The St-Jean Group is one of the largest employers in the Joliette region with nearly 250 employees. The company, which now has six car dealerships as well as the Regional Funeral Center of Joliette, considers all of its staff as one big family in which it is good to grow, a family that especially honors its Joliette roots.
For Pierre-Alexandre St-Jean, local roots are extremely important. We are from Joliette, we live in Joliette, and that's why we prioritize people from the region when it comes to hiring new staff. The president of the four car dealerships of the St-Jean Group emphasizes the family aspect of his teams and the enduring, long-term relationships that are built every day.