Technical Advisor – After-Sales Service

Volvo Cars Saint-Léonard (Groupe Saint-Léonard)

Founded by a young and dynamic team, Volvo Cars Saint-Léonard is committed to a culture of innovation, excellence, and growth. We are looking for a passionate Technical Advisor dedicated to customer service to join our after-sales team.

Your Role

You are the first point of contact and the face of the Volvo service, responsible for providing an exceptional customer experience from the very first interaction. You ensure welcoming, understanding of needs, and coordination with technicians to guarantee a smooth and transparent service.

Key Responsibilities

• Welcome the customer with a professional and reassuring presentation; understand and document maintenance needs from the first contact.
• Manage the Drive-Thru process via our mobile applications, opening files quickly and seamlessly.
• Advise on Volvo safety and maintenance standards and promote mandatory preventive programs.
• Recommend original parts and accessories suitable for the vehicle and the customer’s lifestyle.
• Collaborate with technicians and the workshop, monitor deadlines, and keep the customer continuously informed of progress.
• Hand over keys and detail the invoice, ensuring transparency and clarity.
• Contribute to customer loyalty and aim for OSAT/CSI satisfaction scores with every interaction.

Profile Sought

• Minimum of 3 years experience as a technical advisor in a car dealership; experience with a premium or imported brand is a plus.
• Strong interest in vehicle technologies, especially electric vehicles.
• Proficiency with modern tools (mobile applications, photos/videos); knowledge of X-Time, PBS, and Google Workspace.
• Excellent interpersonal skills: active listening, empathy, professional communication, and problem-solving.
• Rigor, organization, and ability to manage multiple priorities in a dynamic environment.
• Fluent in French and English, both spoken and written.
• Valid driver’s license.

Benefits

• Competitive overall compensation (base salary + performance and customer service related bonuses/commissions).
• Comprehensive health insurance (medical, dental, vision) and supplementary protection.
• High-end working environment within a modern and technologically advanced dealership.
• Continuous training with Volvo Car Canada to keep your skills top-notch.
• Opportunities for advancement and professional development.

Working Conditions

• Hours from Monday to Friday; closed on weekends.
• Public transportation nearby.

If this position suits you and you wish to join a team focused on excellence and innovation, we invite you to consider this opportunity at Volvo Cars Saint-Léonard.