Job Offer — Technical Advisor at Audi West Island (Dollard-Des-Ormeaux)

Audi West Island, a premium Audi dealership, is looking for a Technical Advisor to support our customers throughout their workshop and after-sales experience.

Your Responsibilities

• Welcome customers, understand their technical needs, and guide them towards suitable Audi solutions.
• Present maintenance and repair services, original Audi parts, and available options.
• Coordinate with the workshop and technicians to schedule interventions and ensure rigorous follow-up of customer files.
• Prepare and present accurate estimates by explaining technical aspects and costs.
• Simplify technical information and ensure a smooth, personalized customer experience.
• Actively participate in achieving satisfaction and loyalty objectives.
• Follow up on work progress, data entry, and the opening/closing of work orders.
• Produce repair cost estimates and manage incoming calls.
• Participate in the sale of tires, wheels, and complementary products and services.
• Maintain a proactive customer relationship and ensure quality after-sales service.

Profile Sought

• Minimum 1 year of experience in a similar position (technical advisor, after-sales service, or customer relationship management in the automotive sector).
• Excellent communication skills, active listening, and service orientation.
• Ability to explain technical concepts simply and propose suitable solutions.
• Team spirit, excellent organization, and time management; ability to handle multiple files simultaneously.
• Knowledge of Audi models and original parts is an asset; familiarity with service management systems and IT tools is appreciated.
• Fluency in French; operational English preferred.
• Valid driver’s license.

Skills and Tools

• SERTI – Service administration and management; general IT skills and proficiency with office tools.

Conditions and Benefits

• Competitive salary
• Performance-based bonuses
• Dental insurance
• Sick leave
• Paid training
• Uniform provided and safety equipment
• Work boots and prescription safety glasses (if applicable)
• Free parking
• Company cafeteria and restaurant
• Employee discounts
• Guaranteed income during training period

Our Team

Joining a team passionate about excellence and impeccable customer experience, you will evolve within a network recognized for its know-how and premium approach around the Audi brand.

If this position matches your profile, join a company where technical expertise and customer relations come together to provide a top-tier customer experience.