Director of Financial Services - Automotive (Full-Time)

Location: Repentigny, Quebec | Company: Repentigny Chevrolet Buick GMC Corvette, a member of Tremblay Auto Groupe

Context We are a dealership focused on customer experience and operational excellence. As part of our development, we are seeking an experienced Director of Financial Services to lead financial activities related to vehicle purchases and to expand our offerings of insurance, loans, and automotive warranties.

Job Type

• Full-time

Job Objective

• Oversee the team responsible for financial solutions and insurance associated with vehicle purchases.
• Define and achieve sales and service goals in collaboration with the sales team and financial partners.
• Negotiate and maintain relationships with financial institutions and insurers to obtain favorable terms.
• Ensure clear, transparent, and ethical communication of financial options to clients.
• Lead training and development of the team, promote continuous improvement, and ensure an optimal customer experience throughout the process.
• Monitor key performance indicators, prepare reports, and contribute to the financial services budget.

Main Responsibilities

• Plan and coordinate automobile financing, insurance, and warranty offerings.
• Work with the sales team to propose tailored solutions and maximize customer satisfaction and loyalty.
• Track client files to ensure speed, accuracy, and compliance.
• Ensure compliance with laws, internal rules, and dealership policies.
• Train and supervise the team on sales practices, file processing, and relationships with financial partners.
• Develop and maintain partnerships with local insurers and lenders.
• Oversee daily operational activities (reports, validations, signatures, direct debits, deposits, and receipts) and ensure procedures are followed.
• Track key performance indicators (KPIs), produce reports, and participate in budget development.

Candidate Profile

• Minimum of 3 years of experience in automotive financial services management (insurance, loans, and warranties) or an equivalent position.
• Proven experience in team management and developing team members' skills.
• Excellent communication and customer service skills; ability to clearly explain financial options without jargon.
• Analytical mindset, organizational skills, result-oriented while maintaining quality customer service.
• Business acumen, integrity, and ability to collaborate with other departments.
• Fluency in French; English is an asset.

Advantages and Conditions

• Competitive salary and performance bonuses.
• Insurance coverage (disability, health, paramedical, travel) and life insurance.
• Employee discounts and benefits related to vehicle purchases.
• Free parking and on-site cafeteria.
• Access to a training room and nearby transportation options.
• Continuing education and professional development opportunities.
• A new dealership offering a modern and dynamic work environment.

Why Join Us

• Join a dynamic team within a recognized group in the automotive sector.
• Contribute to providing an exceptional customer experience while developing your skills and career.
• Work in an environment focused on engagement, ethics, and service excellence.

Remarks

• The position requires work in French; fluency in English is an asset.
• The above content describes the core responsibilities and requirements; other tasks compatible with the position may be assigned as needed by the company.