Appointment Coordinator

Appointment Coordinator – Terrebonne Ford

Terrebonne Ford, a leader in the automotive industry for over 30 years, is seeking an Appointment Coordinator to strengthen its after-sales team. If you are organized, proactive, and customer service-oriented, this opportunity is for you.

About the position

As an Appointment Coordinator, you ensure a smooth and professional customer experience by managing the schedules of the after-sales service and collaborating with technicians and the customer team.

Key responsibilities

• Schedule and manage after-sales service appointments in coordination with technicians and clients.
• Greet customers, assess their needs, and advise them on available services.
• Track customer files and handle inbound and outbound calls to confirm appointments and relay relevant information.
• Work closely with the service team to optimize operational efficiency and customer satisfaction.
• Resolve issues and respond promptly and professionally to customer concerns.

Profile sought

• Minimum of 1 year of experience in a similar role or in a customer service environment.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills in French; knowledge of English is a plus.
• Ability to work independently while demonstrating teamwork.
• Proficiency with computer tools and appointment management software (e.g., SDS).

Skills and tools

• Appointment management and customer follow-up
• Effective communication and customer relations
• Computer tools and service management software

Benefits and working conditions

• Competitive salary based on experience
• Ongoing training for your professional development
• Collaborative work environment focused on service excellence
• Comprehensive social benefits: dental insurance, health and medical insurance, disability insurance, drug insurance, vision insurance, life insurance, travel insurance
• Sick leave and employee assistance program
• Retirement plan for employees and free parking
• Public transportation nearby
• Company closed on weekends

Location

• Location: Terrebonne, Quebec

Terrebonne Ford is a company known for its commitment to innovation and customer satisfaction. Joining our team means becoming part of a stable structure focused on excellence in after-sales service.

Note: This text only presents relevant information about the position and the company.